About the role
Studio Captains lead the front-of-house at our New York City studio. You do everything the Studio Crew does, and you own the shift: overseeing the crew, keeping operations running smoothly from open to close, and serving as the point person whenever something needs a decision. If you're a calm, organized leader who takes pride in a well-run studio, this role is for you.
What sets this role apart
- Oversee and support the Studio Crew on every shift, setting the standard for the member experience
- Hold ultimate responsibility for smooth studio operations from open to close
- Act as the on-site point person for any situation that needs a decision or escalation
- Handle emergency and urgent inquiries across email, phone, and text, and keep studio leadership informed
- Make sure every room is reset, every member is cared for, and the full crew checklist is completed each shift
What you'll do
- Check clients in for class across the Heated Room, Tower Room, and Private Room appointments
- Greet and orient first-time clients
- Answer client messages across email and text
- Handle membership requests (new sign-ups, freezes, cancellations, and upgrades) and troubleshoot booking or account issues
- Cancel classes that don't meet the booking minimum and notify affected clients
- Alert clients to schedule changes, including instructor swaps and cancellations
- Field instructor requests: subs, supply needs, and format-specific setup
- Reset each room for the next class, including props, lighting, and temperature per room type
- Disinfect mats, equipment, mirrors, and high-touch surfaces such as door handles, the front desk, lockers, and the water fountain
- Keep locker rooms, bathrooms, and showers tidy, stocked, and checked for lost items
- Vacuum and mop high-traffic areas, dust, and run laundry
- Manage inventory, print on request, and return all equipment and props to their labeled storage
Pay and benefits
- $20 to $25 per hour.
- Complimentary membership at our New York City studio.
- W-2 employee position: paid sick leave, disability and paid family leave coverage, and the other benefits that come with being a true employee rather than a contractor.
What we're looking for
- 1+ year in hospitality, fitness, or retail leadership, with experience guiding a small team
- Available for weekends and holidays, with open availability across the studio's operating hours
- Warm, reliable, and exceptionally organized, with clear written and verbal communication over email, phone, and text
- Confident learning and running our booking and POS system, including Private Room scheduling
- Calm and decisive under pressure, and comfortable being the final point of contact for urgent or emergency issues
- Comfortable with the full range of front-desk and studio-care tasks, and able to stay on your feet through a shift
Preferred qualifications
- Prior experience as a shift lead, key holder, or studio manager
- Familiarity with fitness or wellness booking software
- A genuine love of Pilates and the Ken Pilates community
Ken Pilates is an equal opportunity employer. All employment decisions, including hiring, training, promotion, and compensation, are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, marital status, military status, pregnancy, or any other characteristic protected by federal, New York, or New Jersey law. We do not ask for salary history. Reasonable accommodations are available during the application process on request.
